Customer Service

Children's Physicians Medical Group Customer Service Department can assist members with:

• Locating a physician in your area
• Billing and authorization inquiries
• Communications with your health plan
• Anything else you may need

For more information, please call Children's Physicians Medical Group Customer Service Department toll-free at 877-CPMG-KIDs (1-877-276-4543) and we'd be happy to help you.  

OR, you can visit this page for email information and an online contact form. 

CPMG utilization management decision making is based only on appropriateness of care, services and existence of coverage. The providers or other individuals conducting utilization review for coverage or services are not compensated for denials and/or encouraged for barriers to care or services. Incentives are not used to reward inappropriate restriction of care.