Have a question?


Thanks for choosing a pediatrician with CPMG, where our only focus is health care for kids. Below you’ll find answers to some of the most commonly asked questions we get from our members.

If your child is referred for a medical service the referring doctor will send a request for authorization to Children’s Physicians Medical Group (CPMG). The request is reviewed by CPMG clinical staff.

You and your doctor will be notified by mail of any decision, whether authorized or denied. If a denial of coverage is issued, you have the right to appeal that decision with your health plan. You will receive a letter with information on how to appeal the denial.

Any policies or clinical criteria used to make an authorization decision are available upon request from CPMG. If you have any questions about this process or your authorization request, please contact us.

  • Acupuncture
  • Chiropractic
  • Cochlear Implants and supplies
  • CT Scans (only when diagnosis is headache)
  • Dental Anesthesia
  • Durable Medical Equipment (DME)
  • Genetic Testing
  • Hearing Aids and supplies
  • Home Health Services
  • Infusion
  • Injectable Medications  
  • Inpatient Admissions
  • MRI (only when diagnosis is headache)
  • Nutrition/Weight Management
  • Occupational Therapy
  • Orthotics / Prosthetics
  • Out of Network Services
  • PET Scans
  • Physical Therapy
  • Speech Therapy
  • Transplants

Authorization decisions are based on several things:

  • Clinical information provided
  • Benefits and coverage of your health insurance plan
  • Your health plan’s medical policies
  • Use of the CPMG network of providers

Because it might be a concern, please know that CPMG utilization-management decision making is based only on appropriateness of care, services and existence of coverage. The providers or other individuals conducting utilization review for coverage or services are not compensated for denials and/or encouraged for barriers to care or services. Incentives are not used to reward inappropriate restriction of care.

Call your doctor’s office first, anytime, day or night. Your doctor or nurse will give you medical advice and, if needed, send you to the right place to receive the care your child needs.

If advised to take your child to urgent care, you have many choices covered by your insurance. You can easily look up a conveniently located urgent care site here.

Ask your pediatrician first. You can also search by doctor name or specialty on our “Find a Doctor” page.

Rady Children’s Hospital-San Diego offers pediatric therapy services in several locations. For occupational or physical therapy, call (858) 966-5829. For speech therapy, call (858) 966-5838. Additional contracted providers can be found here.

Member-requested second opinions are authorized by your health plan. You may contact them through the member services phone number on your insurance card for assistance.

Complaints and grievances are handled by your health plan. Contact the member services phone number on your insurance card for assistance.

Children’s Physicians Medical Group (CPMG) believes patients and their families have a right to:

  1. Courteous, considerate, respectful care at all times
  2. Access preventative health care services, including all childhood immunizations
  3. Language translation assistance when necessary
  4. Privacy and confidentiality of all communications pertaining to your child’s care
  5. Information about benefits, our organization, and where and how to seek care
  6. Timely responses to requests for services, inquiries, and complaints
  7. Actively participate in all decision making for your child’s care
  8. Request a second opinion regarding treatment options
  9. Discuss the cost of your child’s care, examine your child’s medical bills, and receive an explanation of charges and payments
  10. Information regarding the medical group or health plan process for expressing concerns or grievances.

If you need assistance, please call CPMG’s Customer Service Department toll-free at (877) 276-4543, or your health plan’s member services department.

The California Department of Managed Health Care is responsible for regulating health care plans. The Department has a toll-free number (888) HMO-2219 and website: hmohelp.ca.gov for complaints regarding health plans. If you have a grievance against a health plan, you should contact the health plan and use the plan’s grievance process. You may call the California Department of Managed Health Care for assistance with an emergency grievance or one that has not been satisfactorily resolved by the plan.